We generally ship orders on Monday, Wednesday, and Friday, via USPS, Priority Mail. We are closed on Thursdays, Saturdays, and Sundays. All orders placed after 10 a.m. ET—even Express Mail orders—are processed on our next OPEN business day when the order is complete; please allow for this when choosing your method of shipping. Orders are not shipped until they are complete.
If you order using Mastercard, be informed: MasterCard has acknowledged there are a large number of Issuers who are not processing authorizations on returns correctly. Although, Clymer Healing Center is not one of them, we are affected by the changes at our processor while Mastercard corrects those issues. Mastercard assures us they're actively working with the offending issuers; however, at this time there is not an ETA as to when all the issuers will be corrected. Until then, should you need a refund, you will receive one by electronic check.
Shipment Tracking: If a package does not make its destination, it is at the customer's expense. In most cases, upon shipment, you will be provided a USPS tracking number Should you wish to insure your parcel please specify when placing your order in the "Comments" section; additional shipping, tracking, and handling fees will apply.
International shipping: Due to Customs Regulations and lost packages, WE NO LONGER SHIP OUTSIDE OF THE UNITED STATES.
Phone Orders: We do not take phone orders. We are sorry for any inconvenience this may cause.
Returns: Unopened supplements can be returned within 30 days of billing date for credit or exchange. There are no refunds on any labs or services, items sold in bulk, cool-pack (refrigerated) items, sale items, or special ordered items. Please, choose carefully!
You may send returns, at your own shipping expense, to:
Clymer Healing Center
Attention: Receiving Dept
5916 Clymer Road
Quakertown, PA 18951
Domestic orders over $200.00 placed on this site receive free shipping. Handling charges may still apply.
Special Orders: We are happy to special order supplements for you; there are additional shipping and handling costs that do apply. If there is a product that you have purchased from us before and you don't see it on our site, please mention it in the "comments" box at check-out. We'll let you know if its status: if it's in stock and we can add it to your order.
Medical Insurance: We do not accept insurance for services or products and none of our services or products are eligible for reimbursement. This includes appointments, supplements, and tests, even if the lab requisition form requests insurance information or indicates that it is covered by MediCare. Attempting to file with an insurance company is considered insurance fraud.
Note: Dr. Neville is a member of the Pennsylvania Association of Naturopathic Physicians (PANP). The PANP has been working tirelessly in pursuit of a bill that would license qualified naturopaths. This is the first step toward insurance acceptance. Find out how you can support this important cause here. Dr. Neville is a licensed Naturopathic Doctor in CT and graduate of Bastyr Naturopathic Medical College in WA.
Please Note: All fees and prices for services, lab kits, and supplements are subject to change. If you have any questions, please email firstname.lastname@example.org.